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CardBox User Guide

https://medium.com/@cardboxio.x/cardbox-user-guid-077d6aa262dc

How to Request Account Deletion

To protect your account security, we do not support instant automatic deletion via this webpage. Please send an email from your registered email address to contact@cardbox.io, with the subject line "Request for Account Deletion". Please include your User ID in the email body. We will verify your identity and process your request within 7 business days.

Frequently Asked Questions (FAQ)

Here you will find answers to the most common questions about the CardBox ecosystem, Listaking, and our asset management services.

What types of collectibles can I buy and sell on CardBox?

On CardBox, you can trade graded cards (from PSA, BGS, CGC, etc.).

  • Buying: You can purchase any graded card listed on the marketplace or pull them from blind boxes.
  • Selling/Vaulting: Currently, for authentication and quality assurance purposes, we only accept graded cards for user submissions. Ungraded cards are not supported at this time.

What payment methods does CardBox accept?

We accept:

  • Cryptocurrency (USDT): Supported on BNB Smart Chain (BSC) via USDT (BEP-20).
  • Fiat: Major Credit/Debit Cards via third-party service providers.

Can I check the market value of a card before buying?

Yes. CardBox integrates real-time data oracles to provide a Fair Market Value (FMV) estimate for every card. This valuation is based on recent sales data from major platforms (eBay, PWCC, Goldin, etc.) to help you make informed decisions.

What is Listaking?

Listaking (Listing as Staking) allows you to list your cards for sale while simultaneously earning passive income. Your eligible cards are entered into a Blind Box Liquidity Pool. You earn a share of the platform's revenue (1% of blind box sales) while waiting for your card to be sold. If a user pulls your card from a box, it is automatically sold at your asking price.

How does my card enter a Blind Box?

You do not need to manually create a pack. The system handles it automatically:

  1. Vault: Send your cards to the CardBox Vault.
  2. Price: Set your "Floor Price" (Minimum Ask).
  3. Activate: If the card's FMV >= your Floor Price, it automatically joins the relevant Blind Box Pool.

How do I claim my earnings?

All earnings-from direct sales and Listaking rewards-are settled in USDT directly to your connected wallet or internal balance. You can withdraw your funds at any time.

How are referral rewards calculated?

  • No cash commissions: Referral rewards are issued as points only.
  • 10% upline bonus: The referrer receives an additional 10% of the points earned by their direct referrals.
  • Settlement: Points can be used across platform activities and redemption per the points system rules.

What is the "Digital Twin" process?

  1. Ship: You send your graded cards to our secure vault.
  2. Verify: Our experts verify authenticity.
  3. Mint: We mint a unique NFT (Digital Twin) representing that specific physical card.
  4. Trade: This NFT is deposited into your wallet. You can now trade, stake, or display it instantly without moving the physical item.

Where are my cards stored?

All physical assets are stored in a secure, bank-grade vault facility. For security reasons, the exact location is not publicly disclosed, but it features 24/7 armed security, climate control, and comprehensive insurance coverage.

Can I redeem my cards?

Yes, always. You retain full ownership.

  1. Go to your "Inventory".
  2. Select the cards you want to retrieve.
  3. Click "Redeem" and pay the shipping/handling fee.
  4. We burn the NFT (or lock it) and ship the physical card to your verified address.

Do you ship internationally?

We currently ship to the United States, Canada, Japan, South Korea, and 11 Southeast Asian countries (Singapore, Malaysia, Thailand, Vietnam, Indonesia, Philippines, etc.). Shipping rates and delivery times vary by destination. Customers are responsible for any customs duties or import taxes.

How long does it take to get my Digital Twin after shipping?

Once your package arrives at our vault, allow 3-5 business days for processing, verification, and NFT minting. You will receive a notification once your Digital Twin is ready.

Can I transfer my NFT to another wallet?

Yes. CardBox NFTs are minted on BNB Smart Chain (BSC) as BEP-721 tokens. You can transfer them to compatible external wallets (e.g., MetaMask, Trust Wallet). Trading and Listaking on the platform still occur through CardBox. You retain full ownership and can redeem the physical card at any time.

What are the fees?

  • Transaction Fee: A 2.5% fee applies to secondary market sales.
  • Gas Deduction: The platform pays BSC network gas fees on your behalf; an equivalent amount in USDT is deducted from your wallet to cover this cost.
  • Redemption Fee: When you redeem a card, you pay for shipping and a small handling fee.

Still have questions? Join our community on X or Telegram, or email us at contact@cardbox.io.